Yaqiza Voice · Customer & employee voice
Turn spoken feedback into decisions.
Yaqiza Voice records feedback from customers and employees, transcribes it in real time, understands the sentiment behind it, and organises everything into a dashboard your managers will actually use.
Built for: Customer experience teamsRetail & branch networksHR & employee engagement
الموظفة كانت متعاونة جداً وحلّت المشكلة بسرعة،
بس وقت الانتظار عند الكاشير كان طويل كتير
The problem
Why teams come to us
Feedback lost in recordings
Calls and voice notes pile up and nobody has time to listen.
Surveys miss the real story
People say far more when they speak than when they tick boxes.
Dialects defeat generic tools
Most tools struggle with Gulf, Levantine and Egyptian speech.
Capabilities
What Yaqiza Voice does for you
Record anywhere
A simple page on phone or desktop, a QR code at your branch, or upload call recordings.
Live transcription
Words appear as people speak, and can be reviewed before sending.
Sentiment that understands context
Positive, negative or neutral, including sarcasm and mixed feelings.
Topics, summary & actions
Each note gets a bilingual summary, key points, category, priority and a suggested next step.
Manager dashboard
Net sentiment, daily trends, top topics and the share of negative feedback in each.
Arabic-aware search
Find any note regardless of diacritics or spelling variations, then export to Excel.
How it works for your team
Three steps. No technical skills needed.
- 1
Collect
Share a link or QR code, or upload existing call recordings.
- 2
Understand
Each note is transcribed, scored for sentiment and summarised.
- 3
Act
Filter by branch, topic or priority, assign follow-ups and track trends.
Use cases
Where it makes the biggest difference
Branch feedback
Hear customers in every branch, every day.
Call-centre quality
Analyse recorded calls with speaker separation.
Employee pulse
Let staff speak openly and see what needs attention.
Every licence includes
- Installation in your AWS account
- Arabic and English interfaces
- Unlimited users
- Admin training for your team
- Launch support
FAQ
About Yaqiza Voice
Which dialects are supported?
Modern Standard Arabic and common regional dialects, plus English. Accuracy improves further with customisation for your vocabulary.
Can people type instead of speaking?
Yes, written feedback goes through the same analysis.
Can we analyse existing call recordings?
Yes. Upload them and they are transcribed with speakers separated.
See Yaqiza Voice on your own data.
Book a 30-minute walkthrough. We will show the platform that fits, and map what it would take to run it in your cloud.